Official Contact Details
Our dedicated internal support team is available to assist you with any general enquiries, order tracking, product specifications, or after-sales support.
Telephone: +44 2072744517
Email: pottedplants@bloomtierrack.com
Company: TONFIAND LIMITED
Address: 29a, 23 Wharf Street, London, England, SE8 3GG
Customer Support Commitment & Resolution Policy
We operate a highly responsive customer service framework designed to address and resolve any consumer queries directly and efficiently. Our standard operational hours are strictly maintained during UK business hours.
Should you contact us outside of these hours, your communication will be logged immediately by our system. We enforce a strict Service Level Agreement (SLA) guaranteeing that a member of our internal support staff will review and respond to all correspondence within 24 hours.
Enquiry Processing
To facilitate the most rapid and accurate resolution of your enquiry, we kindly request that you provide the following details when initiating contact:
Your full legally registered name
Your official order reference number (where applicable)
A comprehensive description of your enquiry or support requirement
We are dedicated to resolving any order discrepancies, transit issues, or product enquiries directly with our customers to ensure a seamless and fully satisfactory retail experience.