This Policy outlines the operational framework of Bloomtierrack regarding inventory management, physical storage, and the end-to-end fulfilment of customer orders.
1. Direct-to-Consumer (DTC) Operating Model
Bloomtierrack is a brand of TONFIAND LIMITED, located at 29a, 23 Wharf Street, London, England, SE8 3GG.
Zero Dropshipping Policy: Bloomtierrack does not utilise third-party dropshipping intermediaries. We maintain absolute legal and physical ownership of all products listed on our platform. Every transaction represents a sale of goods held directly within our own inventory.
2. Proprietary Supply Chain Management
Our product catalogue is developed through exclusive manufacturing arrangements managed directly by Bloomtierrack. We oversee the entire supply chain—from material specification to final assembly—ensuring that all items conform to our proprietary designs and international quality standards. This internal oversight mitigates supply risks and ensures consistent product availability.
3. Centralised Warehouse Facilities
We operate dedicated, internally managed warehousing. All physical stock is held, organised, and secured within our facility prior to being offered for sale.
Warehouse Address: 29a, 23 Wharf Street, London, England, SE8 3GG
Inventory Control: We utilise an advanced internal Inventory Management System (IMS) to ensure that website availability strictly matches our real-time physical stock levels.
4. Internal Quality Control (IQC) & Handling
Our warehouse operations are managed exclusively by our dedicated internal operations team. Unlike outsourced fulfilment, our team conducts a 100% manual inspection of every item before it is moved to the dispatch area. This internal handling process guarantees that packaging integrity and product functionality meet our rigorous internal standards.
5. Structured Order Fulfilment Process
To ensure transaction security and delivery reliability, our fulfilment process follows a strict protocol:
Verification: Orders are verified via our secure internal management system.
Selection: Items are physically retrieved from our London warehouse stock.
Pre-Dispatch Inspection: A final quality check is performed by our staff.
Secure Packaging: Orders are packaged using reinforced materials to prevent transit damage.
Carrier Handover: Packages are dispatched via our integrated premium carriers (DHL, FedEx, UPS).
6. Standard Processing Timelines
We are committed to operational efficiency.
Standard Processing: All orders are typically processed and prepared for dispatch within 1–3 business days.
Customers receive automated tracking documentation immediately upon the generation of the shipping label at our facility.
7. Regulatory & Operational Compliance
All warehouse and fulfilment activities are conducted in strict accordance with the commercial and consumer protection regulations of the United Kingdom, as well as the specific delivery and handling requirements for our customers in the EEA and the United States.
8. Contact Information
For enquiries regarding warehouse operations or the status of your order’s fulfilment, please contact our internal team:
Email: pottedplants@bloomtierrack.com
Telephone:+44 2072744517
