This Shipping Policy applies to all orders placed through www.bloomtierrack.com. We operate as a Direct-to-Consumer (DTC) retailer, maintaining full physical ownership and internal control over our inventory and fulfilment processes.
1. Corporate & Dispatch Information
Bloomtierrack is a brand of TONFIAND LIMITED, located at 29a, 23 Wharf Street, London, England, SE8 3GG.
All orders are processed and shipped directly from our warehouse at 29a, 23 Wharf Street, London, England, SE8 3GG.
2. Shipping Destinations
We offer secure international delivery services to customers located in:
The United Kingdom
The European Economic Area (EEA)
The United States
3. Order Processing & Internal Quality Control
Prior to dispatch, every item undergoes a rigorous internal quality inspection to ensure it meets our functional and aesthetic standards.
Processing Time: Most orders are prepared, packaged, and dispatched within 1–3 business days.
Our dedicated internal team manages all packaging to ensure the safety and integrity of your display solutions during transit.
4. Shipping Methods & Carriers
To ensure reliable and trackable delivery, we partner exclusively with premium international carriers, including DHL, FedEx, and UPS. The carrier is selected based on the destination and the specific requirements of the order to guarantee the most efficient service.
5. Delivery Timeframes
Estimated Transit Time: 5–8 Business days from the date of dispatch.
Combined Delivery Window: Customers can generally expect to receive their orders within 7–11 days from the date of purchase (including both processing and transit).
Please note that delivery times are estimates and may vary slightly due to local customs procedures or carrier operational factors.
Please note that orders containing live plants may be subject to additional customs clearance procedures, which could occasionally affect estimated delivery times.
6. Customs, Duties & Import Taxes (International Orders)
For orders shipped outside the United Kingdom, we operate on a DDP (Delivered Duty Paid) basis. All applicable import duties, customs fees, and local taxes are calculated and paid by Bloomtierrack. You will not incur any hidden or additional fees upon delivery.
7. Comprehensive Order Tracking
To mitigate the risk of loss and provide total transparency, all shipments are fully tracked. Customers will receive automated tracking updates via the email address provided at checkout at key stages:
Order Dispatched: Once your item leaves our facility.
In Transit: Key logistics handling points.
Out for Delivery: Notification of local delivery progress.
8. Delays & Resolution Guarantee
If a shipment exceeds the estimated delivery timeframe:
We will initiate an immediate formal investigation with the carrier.
We remain committed to resolving any transit issues internally. Should an item be confirmed as lost or significantly delayed, we will provide a definitive resolution, such as a priority replacement or a full refund.
9. Risk Transfer & Possession
In compliance with UK and EEA consumer protection regulations, the risk of loss or damage remains with Bloomtierrack until the goods enter the physical possession of the customer or a designated recipient.
10. Contact Information
For all shipping-related enquiries or delivery assistance, please contact our internal support team:
Phone Number: +44 2072744517
Email: pottedplants@bloomtierrack.com