1. Corporate Identity & Billing Information
Bloomtierrack is a brand of TONFIAND LIMITED, located at 29a, 23 Wharf Street, London, England, SE8 3GG.

Billing Descriptor:
To ensure transaction clarity and prevent unrecognised charges, the following descriptor will appear on your bank or credit card statement:
TONFIAND LIMITED

2. Secure Payment Processing (Stripe Integration)
All financial transactions on our platform are processed exclusively through Stripe, a globally recognised leader in secure payment infrastructure.

Direct Integration: We utilise Stripe’s secure payment gateway (including Stripe Elements and TLS-encrypted APIs).

PCI-DSS Compliance: TONFIAND LIMITED is committed to maintaining PCI-DSS compliance. We employ a “Zero-Storage” policy regarding sensitive financial data; your full credit or debit card numbers are never transmitted to, stored on, or accessible by our internal servers.

3. Data Encryption & Transmission Security
To protect your information from unauthorised access, our website employs industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS 1.2+) encryption for all data exchanged during the checkout process. This ensures that your identity and payment details remain encrypted from your browser directly to the payment processor.

4. Accepted Payment Methods
We provide a seamless and secure checkout experience by supporting the following verified payment methods:

Credit/Debit Cards: Visa, Mastercard, American Express.

Digital Wallets: Apple Pay, Google Pay.

Electronic Wallets: Other regional electronic payment solutions as displayed at checkout.

5. Anti-Fraud Monitoring & Verification
In partnership with Stripe, we implement advanced 3D Secure (3DS) authentication and real-time fraud monitoring systems.

Transaction Review: We reserve the right to perform additional verification for any transaction flagged by our risk management systems to protect both the consumer and the brand from unauthorised activity.

Identity Protection: We strictly follow UK GDPR and international data protection standards when handling identity data required for transaction verification.

6. Cookie Consent & Technical Privacy
Our website utilises a robust cookie consent mechanism. Non-essential cookies, including those used for session management or analytical purposes, are only activated with your explicit consent. Please refer to our Privacy Policy for comprehensive details on data management.

7. Dispute Resolution & Customer Support
We are committed to resolving any payment-related enquiries internally to ensure total customer satisfaction and maintain the integrity of our merchant account. Before initiating a dispute with your financial institution, we strongly encourage you to contact our support team for immediate assistance.

Email: pottedplants@bloomtierrack.com

Telephone: +44 2072744517

SLA: We aim to provide a comprehensive response to all payment enquiries within 24 hours.